A Home Services Podcast About Leadership, Innovation And People
Want customers for life (and for your competitors to stay away)? Here are 20 ways how: Make your service agreements automatically recurring (don’t call to manually renew them every year!) Give your members discounted service Give your members priority service Offer two tune-ups a year to members Offer a $100 install credit for every year…
Question #1 to ask yourself when building a business: What’s it for? Extreme clarity of why you’re building the business, the discipline to build it in a way to that’s aligned with that purpose, and being consistent in what you deliver for years to come is the simplest path to business success. Clarity. Discipline. Consistency.…
Allow us to beat a dead horse for a moment: COVID changed things. But while it’s affected millions of people in a negative way, this episode of LIP Service for Contractors points out how many contractors actually grew during the pandemic. We’re bringing attention to the fact that you should never let a good crisis…
How do some people learn new skills and information with extraordinary quickness? How do they go from 0 to level 100 in a matter of days? The answer lies in IMMERSION. It’s about immersing yourself so deeply in a task or lesson to be learned that you can’t possibly unlearn it. Want to learn a…
Whether you like it or not… Your CSRs have three main jobs they must be doing: 1) book calls. 2) WOW customers. 3) Generate revenue. That is their responsibility. Keep the board full, create an amazing experience for the customer, and create revenue opportunities. In fact, your CSRs should be selling most of your maintenance…